26 Things every company should be always be monitoring August 26, 2006
Posted by hundredfires in Advertising, Marketing, Other.trackback
Here’s a threat worth following and continuing. It deals with things every company should be monitoring (and resulting implications)
Started by Cameron Olthuis, Pronet advertising:
- Company name
- Company URL
- Public facing figures
- Product names
- Product URLs
- The industry “hang outs”
- Employee activity/blogs
- Conversations
- Brand image
- Competitors
Amplified by Steve Rubel on his blog, MicroPersuasion
Extended by Jeremiah Owyang on his blog, Web Strategy by Jeremiah:
11. Images/video like YouTube, GoogleVideo and Flickr
12. Tags and Social search tools like Del.icio.us
13. Social Voting tools like Digg.com and Techmeme.com
14: “Advanced Listening”
15: Feedback URL and link threads
16: “Voice of the Customer” log to track sentiment, instance, and/or voice.
17: Develop new roles to such “Brand Monitor” or “Blogosphere Watcher”
18. Self-clipping services like Google or Yahoo alerts for keyword mentions, but also audio and video hits as well…services like PodZinger for example to ascertain conversational audio levels
19. Utilize RSS and aggregators like Bloglines in order to aggregate, integrate and assimilate all relevant incoming and outgoing moments of truth (perceived truth perhaps, or even truthiness according to Rob Stevens)
20. Use wikis like PmWiki to discuss and debate pretty much everything from 1-19 and most importantly attempt to turn all the talk/conversation into walk/action.
21. (ending on 20 would have been so contrived) Repeat steps 1-20 to look outside of your own circle. Evolve the perspective from yourself, through your direct competitive set to your indirect competitive set and ultimately to your aspirational/non-endemic/non-competitive set. This is where you want to follow the leaders so to speak - Apples, Nikes, Googles or whichever company you admire.
22. Create a PROACTIVE capability/budget in order to QUICKLY execute against everything you’re monitoring - specifically opportunities like Fedex Furniture, Tiger Chipping in on the 16th.
23. Conversely, have a REACTIVE process in place to comprehensively and compellingly respond, especially when you’re on the bumpy receiving end of the stick.
24. Customer Complaint websites like the Rip-Off Report and BetterBusinessBureau
25. The company brand and product mentions on the Social Networking websites like MySpace and Friendster
26. Vertical review websites like TripAdvisor in the case of the travel industry
I just found your blog… great stuff!!
who are you? what do you do??
I would like to add number 27: sign up for Enquisite http://www.enquisite.com
bobby